SmallBizGenius Analysis

Hrblock faces significant criticism regarding its software, customer service, and accuracy in tax preparation, leading to widespread dissatisfaction. While some customers report positive experiences with individual tax professionals, the overall sentiment is overwhelmingly negative.

Category Breakdown

Scores based on analysis of 284 recent reviews

Software Issues

2.0/10

Many reviewers report significant problems with Hrblock's tax software, including bugs, errors in calculations, and difficulties navigating the interface. For example, some users reported the software not allowing them to claim entitled deductions or failing to e-file due to software glitches.

25 reviews mention this

Customer Service

3.0/10

A significant number of reviewers express dissatisfaction with Hrblock's customer service, describing it as unhelpful, incompetent, and difficult to reach. Some reviewers mention long wait times, being transferred to multiple representatives, and receiving inaccurate information.

22 reviews mention this

Accuracy and Errors

2.5/10

Numerous reviewers report errors in their tax returns prepared by Hrblock, leading to financial losses, IRS rejections, and audits. Several reviewers claim that tax professionals made basic mistakes or failed to identify eligible deductions.

20 reviews mention this

Pricing and Hidden Fees

3.5/10

Some reviewers complain about Hrblock's high prices and unexpected fees. They feel they were overcharged for the services received or that the pricing structure was not transparent.

10 reviews mention this

Tax Pro Incompetence/Lack of Follow-Up

3.0/10

Several reviewers report negative experiences with assigned tax professionals, citing a lack of expertise, failure to follow up, and returns being 'dumped' without explanation. Some reviewers scheduled appointments that were missed or delayed.

8 reviews mention this

Positive Experiences with Specific Tax Pros

8.0/10

A small number of reviewers praise specific tax professionals for their knowledge, helpfulness, and excellent customer service. These reviewers highlight the positive impact of individual expertise on their tax preparation experience.

6 reviews mention this

Pros & Cons

What Customers Love

Knowledgeable and helpful tax professionals (in some cases) Mentioned 6x
"Erik Morgan at Annapolis, Maryland office on Soloman's Island Road provided an outstanding customer experience. Highly recommend this tax pro!"

Common Complaints

Frequent software bugs and glitches Mentioned 25x
"H&R Block Business Tax Software is as buggy and slow as any program I've ever encountered."
Unhelpful and incompetent customer service Mentioned 22x
"Customer service full of incompetent..."
Inaccurate tax preparation and errors Mentioned 20x
"The accountant made a huge error and she had us pay overpay by a substantial amount. I questioned her quite a bit, but she said it was correct."
High prices and hidden fees Mentioned 10x
"Overpriced $470.00 for 45 minutes work"
Lack of follow-up and unprofessional behavior from tax professionals Mentioned 8x
"Terrible experience. Been waiting for the “tax professional” to review my return for daysc only to find out that my return was dumped by whoever “professionall” it was assigned to."

Common Questions About Hrblock

Answers derived from customer review patterns

Is Hrblock legit and trustworthy?

While Hrblock is a legitimate company offering tax preparation services, the reviews suggest caution. Many users report significant issues with the software, accuracy of tax preparation, and customer service. The prevalence of negative feedback raises concerns about the reliability and trustworthiness of Hrblock, particularly for small business owners with complex tax needs. While some individuals have positive experiences, the overall sentiment indicates that Hrblock may not consistently deliver accurate and reliable service.

Based on 45 reviews

Does Hrblock have good customer service?

Based on the reviews, Hrblock's customer service is a major area of concern. Many reviewers describe the customer service as unhelpful, incompetent, and difficult to reach. Customers report long wait times, being transferred to multiple representatives, and receiving inaccurate or unhelpful information. The negative feedback suggests that Hrblock's customer service is not consistently effective in resolving customer issues or providing adequate support.

Based on 22 reviews

Is Hrblock worth it for small business?

The reviews suggest that Hrblock may not be the best choice for small businesses, especially those with complex tax situations. The frequent reports of errors in tax preparation and software glitches raise concerns about the reliability and accuracy of the service. While some reviewers had positive experiences, the overwhelming negative sentiment indicates that Hrblock may not consistently provide the level of expertise and support that small businesses require. Small business owners may want to consider alternative tax preparation services with a stronger track record of accuracy and customer satisfaction.

Based on 30 reviews

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